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Cookies Policy

Cookie Policy

What is a Cookie?

A cookie is a tiny piece of data stored on your computer and managed by your web browser at the request of a website. Cookies are very useful to a website because they help the website remember important things like what items you have in your shopping basket, what special offers you might be eligible for and whether you are logged in. They also help websites remember your preferences such as, for instance, whether you like to see prices including or excluding VAT. Cookies are also used to help improve a website by using a unique (anonymous) value to help the site owner identify the most popular content, measure site performance and how often users visit. Websites often use services from other companies to help with this analysis and the cookies used by these other companies on the website owner's behalf are called third-party cookies. Because cookies are managed by your web browser if you move to a different device or browser software the cookies won't come along. You will need to log into a website again on your mobile device, for instance, even though you are logged in on your desktop computer already. Each device and web browser will have its own set of cookies that might be different.

Our Cookies

We classify the cookies we use on our websites based on what they do and whether they are essential to the working of the website. You can disable any or all of the cookies we use via your web browser preferences but disabling certain cookies will prevent our sites from offering functionality you want to use.

  • Required cookies. Without these cookies some or all of our websites won't work the way you expect. For instance, you won't be able to log into your account or add items to your basket.
  • Convenience cookies. Without these cookies you can still use our websites but you might miss out on special offers and you might not see personalisations you have made to your Control Panel.
  • Analytical cookies. These cookies are not needed for you to use our sites but they do help us improve sites to make them easier to use and faster.

In the following tables, there's more information about each cookie we use, what kind of cookie it is and what we use it for.

Required cookies

Name Purpose Expiry Where used
xsc Account login 2 hours Globally
BIGipserver* Load management on our servers session Globally
TS* Load management on our servers session Globally
orderId Basket management 14 days Stores
Control Panel
orderRef Basket management 14 days Stores
Control Panel
Domain searching session Stores
Control Panel
website2_live Store session session Stores
Customer Id 2 hours Stores
Control Panel
CP4_live Control Panel session session Control Panel
un Username session Control Panel
cpf Login security session Control Panel
externalRef Direct Debit management 1 hour Control Panel
aid Support ticket attachments 2 hours Control Panel
SOFTCookies817 Single-click hosting software installs session Control Panel

Convenience cookies

Name Purpose Expiry Where used
Whether to show 'your browser is out of date' message 90 days Stores
Control Panel
cookiePrefs Whether to show the 'this site uses cookies' message 1 month Stores
voucher Special offers 7 days Stores
offer_* Special offers 14 days Stores
mf-meta Special offers 1 day Stores
Control Panel
modal_offer Special offers 30 days Control Panel
voucher_code Special offers session Control Panel
Currency preference 14 days Stores
Stying preferences 2 hours Control Panel
ca Credit management 2 hours Control Panel
domain_kickstart_complete Domain Kickstart status session Control Panel
wmVersionPref Webmail version preferences 7 days Control Panel
Webmail styling 90 days Webmail

Analytical cookies

Name Purpose Expiry Where used
Analysis of domain searches session Stores
splitTest Testing improvements to the website 1 year Stores
Control Panel
How customers arrive at our sites session Stores
Control Panel
_wicasa Site use analysis 90 days Global
_ashkii Site use analysis session Global
dbmrktg_born Site use analysis 90 days Stores
dbmrktg_sess Site use analysis session Stores
dbmFP Session referrer code. This cookie is also used for anti-fraud purposes. 90 days Stores
dbmPK First session referrer code. This cookie is also used for anti-fraud purposes. 90 days Stores
zanpid Affiliate identifier 30 days Stores
zanpid Affiliate identifier 30 days Stores
Affiliate identifier 45 days Stores
_aw_m_* Affiliate identifier 60 days Stores
  • A * at the end of a cookie name means 'anything'. For instance, TS* means any cookie that starts with the letters 'TS'.
  • A session cookie is one that only lasts as long as you are browsing our websites. Your web browser will usually clean up session cookies when you close your browser windows.

Third Party Cookies

Third-party cookies are cookies used by:

  • Source software developed by the world-wide software community
  • companies that provide products on our behalf
  • companies we use that help us analysing how we can improve our websites

We use some Open Source software which is developed by a community and which is not owned or managed by any single company. These community projects don't have their own cookie policies but their entire source code is available for public inspection.

Roundcube is the basis for our Webmail platform.

Component Source code link
Rcs Skins
Global Address book
Context Menu
Keyboard Shortcuts

We use WordPress for our company blog and support centre.

Component Source code link

Some of our products (such as our website building products) are supported by other companies which have their own cookies. These companies have their own cookie policies which we've linked to below. If you haven't purchased products supported by these companies then you won't have cookies on your device from them.

Third-Party Product Use Policy link
Roundcube and additional plugins Webmail No Privacy Policy
WordPress and additional plugins Company blogs No Privacy Policy
Duda Website Builder
Basekit Website Builder
Sitemaker Website Builder
ePages Shop Builder
CPanel Website Hosting Platform

We use a few companies to help us analyse and improve our websites and we also integrate with Social Media services. These companies have their own cookies and their own cookie policies:

Third-Party Product Use Policy link
CrazyEgg Analytics
Google Analytics
Facebook Advertising
Social Media
Twitter Advertising
Social Media
LinkedIn Advertising
Social Media
Awin Advertising
Tradedoubler Tradedoubler (includes cookies)
HubSpot Analytics
ZoomInfo Analytics

Cookie settings

You can control which cookies your web browser allows via the browser's preferences. You may prevent (block) all cookies or just some but remember that some cookies are required for our websites to work. The third-party services we use support the 'Do Not Track' option in modern web browsers and modern web browsers also offer to block 'Only third-party' cookies. Enabling these options shouldn't prevent you using our websites (please contact us if you experience problems and we will do our best to fix them). Most web browsers also support optional plugins that offer enhanced control over cookies. Remember, cookies are browser and device specific so you will need to set your cookie preferences in all your browsers and on all your devices separately.